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Privacy Policy

Privacy Policy

We at Mooièr take your privacy seriously and process personal data only in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
In this privacy statement, we explain which data we collect, why we collect it, and how we protect it.

1. Who are we?
Company name: Mooièr
Address: 1309 Coffeen Avenue, STE 1200, Sheridan
Chamber of Commerce number: 2025-001670499
Email address: support@mooier-winkel.nl

If you have any questions about this privacy statement, feel free to contact us via the email address above.

2. What data do we collect?
We collect personal data that you provide to us directly, such as:

  • Contact details: name, address, email address, and phone number.

  • Payment information: payment method and transaction details (such as via iDEAL, credit card, PayPal).

  • Account details (if applicable): username and password.

  • Order details: selected products, billing, and shipping address.

  • Technical data: IP address, browser information, and device settings.

  • Marketing data: interactions with our website, emails, and advertisements.

In addition, we collect data through cookies and similar technologies. See our cookie policy for more information.

3. Why do we collect this data?
We use your data for the following purposes:

  • Order processing: to handle and deliver your orders.

  • Customer service: to assist you with questions, complaints, or returns.

  • Marketing purposes:

    • To display personalized ads via TikTok, Meta (Facebook and Instagram), and Google.

    • To analyze and improve our marketing campaigns.

  • Website improvement: to analyze visitor behavior and optimize user experience.

  • Legal obligations: for example, for tax reporting.

4. How do we share your data?
We only share your personal data with third parties when necessary for our services:

  • Delivery services: such as PostNL, DHL, or other logistics partners.

  • Payment providers: such as Mollie, PayPal, or other payment services.

  • Marketing partners: such as TikTok, Meta (Facebook and Instagram), and Google, for ads and analytics.

  • IT services: for hosting and maintaining our website and databases.

We have data processing agreements in place with these parties to ensure the protection of your data.

5. How long do we keep your data?
We do not retain your data longer than necessary for the purposes mentioned above, unless required by law. For example:

  • Order data: 7 years, in accordance with fiscal retention obligations.

  • Marketing data: kept until you withdraw your consent or object.

  • Cookies: retention periods depend on the type of cookie. See our cookie policy for details.

6. Cookies and tracking
We use cookies and similar technologies for:

  • Improving the functionality of our website.

  • Measuring website traffic and user behavior.

  • Personalized advertising via TikTok, Meta, and Google.

When you first visit our website, we ask for your consent to place marketing and tracking cookies.
You can change your preferences at any time in your browser settings or via our cookie settings.

7. Your rights
You have the following rights regarding your personal data:

  • Access: request a copy of your data.

  • Correction: correct inaccurate or incomplete data.

  • Deletion: request deletion of your data, unless we are legally required to keep it.

  • Restriction: limit the processing of your data.

  • Objection: object to the processing of your data for marketing purposes.

  • Data portability: request transfer of your data to another party.

Contact us at support@mooier-winkel.nl to submit a request.
We will respond within 30 days.

8. How do we protect your data?
We take appropriate technical and organizational measures to protect your data against loss, theft, or unauthorized access.
Examples include encryption, secure connections (SSL), and access control.

9. Complaints
If you are not satisfied with how we handle your data, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.

10. Changes to this privacy statement
We reserve the right to update this privacy statement.
We recommend reviewing it regularly to stay informed of any changes.

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